Privacy Policy

This Privacy Policy explains how Eyebrow Reef Retreat handles personal information collected through eyebrowreefzinc.click and related communications. It describes what we collect, how we use it, when we share it, and the choices available to users in Canada and elsewhere, subject to applicable law.

Effective Date As stated in policy
Scope All users of our services
Questions Contact
Processing category

How We Use Information

We use personal information to respond to inquiries, manage reservations or service requests, provide site functionality, maintain records, improve performance, monitor security, prevent misuse, and comply with legal obligations. We may also use information to communicate about updates related to a user’s request or account activity, where applicable.

Use is limited to operating the site and supporting legitimate business needs.
Third-party sharing

Service Providers and Partners

We may share personal information with vendors and other service providers that help us operate the site, manage communications, support analytics, process reservations or related requests, and maintain security. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their assigned functions.
Privacy Contact

Contact Information

Privacy email
Telephone
+1 506-621-6744
Mailing address
4401 Still Creek Drive, Burnaby BC V5C 6G9
Privacy inquiries
Data category

Information We Collect

We may collect identifiers and contact details, booking or inquiry information, communication content, device and browser data, usage data, and other information a user chooses to provide. In a retirement wellness resort context, this may include preferences relevant to accommodations, wellness services, accessibility needs, and similar service requests.

The categories of information collected depend on how a person uses the site and related services.
Collection source

How We Collect Information

We collect information directly from users when they submit forms, make inquiries, or communicate with us. We also receive certain data automatically from the browser or device used to access the site, including log data, approximate location derived from technical signals, and cookie-related information. In some cases, we may receive information from service providers that support reservations, analytics, or site operations.

Information comes from direct submissions, site activity, and limited technical collection tools.
Cookie type

Cookies and Similar Technologies

We may use session cookies, persistent cookies, and similar technologies. These tools help with site operation, remembering preferences, measuring traffic, and understanding how pages are used. Some cookies are necessary for core functions, while others support performance analysis or convenience features. We do not use cookies to collect more information than is reasonably needed for those purposes.

Cookie use is limited to standard operational, preference, and analytics functions.
User control

Cookie Controls

Users can usually manage cookies through their browser settings and, where available, site-level preference tools. Blocking or deleting cookies may affect some site functions, including form handling, saved preferences, and basic performance features. We do not rely on cookie settings to override legal or security-related processing that is necessary for the site to operate.

Browser settings and related controls may limit non-essential cookie use.
User Rights

Privacy Rights

Subject to legal limits, individuals may request access to their personal information, ask for corrections to inaccurate details, and raise questions about our handling of their data. Some requests may be declined where disclosure would affect another person, legal obligations, or legitimate operational needs.

Available rights depend on the nature of the information and applicable privacy law.
Requests

Submitting Requests

To protect privacy and security, we may ask for information needed to verify a request before acting on it. We will review requests within a reasonable period and respond in accordance with applicable Canadian privacy requirements and any other law that applies to the request.

Requests may require identity verification before a response is provided.
Data Retention

Retention of Information

We retain personal information for the period needed to provide services, manage inquiries, maintain records, meet legal or accounting requirements, resolve disputes, and enforce agreements. When information is no longer required, we delete it, de-identify it, or otherwise handle it in a manner consistent with our retention practices and applicable law.

Records are kept only for as long as needed for the stated purpose or legal obligations.
Policy Updates

Policy Changes

We may update this Privacy Policy from time to time. When changes are material, we will take reasonable steps to provide notice through the site or by another appropriate method. The date of the latest revision should be reviewed periodically, as continued use of the site after an update means the revised policy applies to future processing.

The policy may be revised to reflect operational, legal, or technical changes.